What are our customers saying about our Smith Island Cakes?
I really appreciate your customer service, which is unfortunately a lost art these days. The cake arrived yesterday and was delicious at our team meeting today! I'm sure we'll be ordering from you again soon.
All I can say is WOW! Received the 3 cakes (Red Velvet, Coconut, and Chocolate with yellow frosting) two days before Christmas and they all were FANTASTIC. They came perfectly packaged with the directions to thaw and they were the hit of my Christmas Eve family party. All were so moist and so flavorful and it wasn't long before all were almost gone. Mind you, we had a lot of other desserts, but nothing compared to these cakes. I usually don't send testimonials, but I wanted to thank you for making the holidays that much more special. I will be ordering again shortly. - Thank You.
- Manalapan, NJ
I received my order on time and in perfect condition. Originally from Baltimore MD but now live in Fort Pierce FL. My dad is 87 & always talked of a yellow cake with a chocolate icing that the outside would be crusty but soft on the inside. Your cake was perfect! And when I read your ingredients, it was like I was reading an old fashion recipe. He has waited 60 years to re-live a memory from the farm. Thank you.
- Ft Pierce, FL
I was given your delicious strawberry cream cake for my birthday from my wonderful brother and his wife who live in Delmarva. It is THE BEST EVER cake I have ever tasted! Mean it - because I'm pretty picky about cake! I am now a big fan and will be ordering more for myself. It's a perfect, unique, and fun gift to give. FedEx delivered it in styrofoam dry ice packaging, which was kind of exciting to see that large mysterious container on my porch! The cake is perfect in every way and reminds me of my childhood when cakes made from scratch were ever so good.
- A Maryland native living in Corvallis, Oregon
Since we discovered your cakes a few years ago, my family has been celebrating every birthday with one. I favor caramel, both my sisters love the coconut, my oldest nephew wants the red velvet. Well, we just had a strawberry cake for my brother-in-law's birthday and it has to be the hands-down winner. I don't think I have ever had such a wonderful cake. We were all in agreement. Thank you for being in the business of bringing joy to celebrations.
- Edmonds, WA
The lemon cake was AWESOME!!!!!
- Bel Air, MD
I purchased a lemon cake... packaged for shipment perfectly, but the quality, texture and taste were amazing. Your company is proof that a beautiful cake with quality ingredients can be made without breaking the bank.
I wanted you to know that our guests absolutely loved the Smith Island Cakes you provided. The cakes made a beautiful presentation, they were moist and delicious. Thanks again for helping to make this event a great success.
- Annapolis, MD
Good morning, I would like to Thank you all at S.I.B. for the birthday cake I ordered for my wife. She is loving it, I like the cake also. I grew up in rural Alabama about 50 miles north of Mobile, Al, I'm the youngest out of 7 brothers and sisters and I'm 46. This cake reminds me of my mother and her sisters cakes they used to make for Homecoming at the Church and for everyone's birthdays. It's the Love they put in to making the cakes. A taste that I have not tasted in a cake in over 30 years. Delicious.
- Prairieville, Louisiana
My dad had your banana cake sent to me in Los Angeles after having it at a wedding he attended a few weeks ago in Maryland. First, thank you so much for taking the time to pack this with so much care. It's no mean feat to get from Maryland to California in one piece- especially when you're something perishable. It was in perfect condition. Second, and I can't stress this enough, WHAT A TREAT!! My personal favorite flavor is lemon, so when Daddy said he was sending me something banana I wasn't sure what to expect. THIS CAKE IS AMAZING! Of course, now I HAVE to have your lemon cake. This cake will be gone WAY too fast. Thank you so much. And my dad thanks you too. ;-)
- Los Angeles, California
I just wanted to tell you that the cake was AWESOME!!! Thank you guys so much for such amazing service, too!
- Gainesville, Georgia
The cake arrived and was a hit to celebrate my dads 80th birthday. Thanks so much for your assistance.
- Pheonex, Arizona
Just want to let you know how much we enjoyed your caramel cream cake. Probably the best cake I've ever eaten! The cake was moist & the caramel cream was amazing. The occasion was my daughter's birthday & she loved it! (She's very picky too.) There are only three of us and in one day, the cake was gone. Ordering & delivery were easy, & the cake was delivered right on time & in perfect condition. Followed your defrosting directions: perfect. My daughter wants another one! We will be ordering more: definitely for her birthday next year & I want one for my birthday this year. Thanks for an amazing cake & great experience overall!
- Bear, Delaware
we ordered your coconut, red velvet and caramel for the holidays - and the families couldn't choose which they loved more. many had seen your tv interview i.e. Smith Island Bakery, as we did but it was probably the best gift to each this holiday season, and they are all still talking about it. we did freeze 2 of them - and once defrosted and served, no one knew the difference. Moist and flavorful - thank you. We plan to send more in 2017
- Cape Canaveral, Florida
I JUST WANT YOU ALL TO KNOW I PURCHASED A LEMON CAKE FOR CHRISTMAS. IT WAS DELIVERED RIGHT ON TIME IN GOOD CONDITION. IT DEFROSTER PERFECTLY. IT WAS DELICIOUS WE ALL LOVED LOVED LOVED IT (18 OF US AND SOME CAKE LEFT OVER AS SERVED WITH PEPPERMINT ICE CREAM). THANK YOU FOR YOUR WONDERFUL CAKE AND CUSTOMER SERVICE.
- SAN JUAN CAPISTRANO, California
I just wanted to let you know how completely satisfied I was with Smith Island's website. This was my first time ordering and I could not have been happier. My guests, on Christmas Eve, raved about the delicious coconut cake that was part of our dessert table. It was moist and delicious! We will be having the chocolate cake this evening for dessert. I ordered my cakes a few weeks before Christmas with a specific date for delivery. The cakes arrived precisely on time. I can say with certainty, that I will be a lifelong customer of Smith Island Cakes. KUDOS to all!!!
- Setauket, New York
I wanted to let you know that our Red Velvet cake was perfect. I was very disappointed when I couldn't get it for the holidays but then the date opened up, yay and I ordered one right away. It was delivered on time and the cake was packaged well. We enjoyed it on Christmas eve and for a few days after. My husband made a comment how he thought the cake got better and better. It was moist and stayed moist even several days later. My father who saw Smith Island Cake Co on a tv show couldn't wait to see all the layers and really enjoyed it. I will be ordering for Easter.
- Southern MD
The Cake arrived and we enjoyed it last evening. It was wonderful. Thank you again for your responsiveness in all this. Your customer service is as good as your cake.
- Morgan Hill, CA
The red velvet was very good. We all enjoyed it on Christmas Eve. By the way, do you ever make an apple layered cake? My Dad is from Tennessee and was recalling the layered apple cake his Mom made.
- Fresno, CA
Thank you for the wonderful cake you folks made for my wife's birthday. Just like I knew it would be. I am from Westminster and there is no place like the Chesapeake Bay and all of its contributions to the Maryland scene. I will order one for next year.
- Hilltop Lakes, TX
Just wanted to let you know that in addition to the cake you so generously sent to us, I also ordered an additional Large Smith Island Cake and sent my sister in New York a smaller SI cake. All were received in beautiful condition and were wonderful to eat. Thanks for making a great product and being a responsive company. We will definitely be ordering more. Thanks again and Happy New Year.
- Gaithersburg, MD
Thank you so much! Your cakes were a big hit! Absolutely delicious - I think we have started a new tradition at our company!
- Washington, D.C.
Hi SIBC, I wanted to let you know that our cake was super delicious!!👍🏾👍🏾👍🏾 I'm from the Maryland/DC area and it gave me and my family a taste of home here in Colorado. Ordering a SIBC cake will be a holiday tradition going forward!! My wife can't wait to get a hold of the Cooked Coconut Cake!! 😀😀 Thanks and kudos to everyone!
- Aurora, CO
On 9/21/16, I spoke to Raymond about ordering a cake for Don's 94th birthday. Don flew with my father-in-law in WWII. Raymond suggested the 6" round and said call back if I needed help with my order. On the 22nd, I got on your website and placed the order. I have NEVER ordered anything online before. This was so EASY. The chocolate cake with chocolate icing arrived in Albany, NY at Don'ts house at 10:30AM on his birthday. He was thrilled. He says the cake is delicious, and also enjoyed disposing if the dry ice. THANK YOU for making this a very special birthday for an amazing gentleman!!
- Baltimore, MD
I just wanted to send a big THANK YOU for the delicious coconut cake. It arrived here as expected and made the trip to the Outer Banks, NC for us to celebrated Dad'ts 92nd birthday. Everyone really enjoyed it! Thank you!
- King George, VA
Just wanted to send a note and say your proclamation that the ice cream will arrive frozen is right on!!! Sent it to family in Texas with the double chocolate cake and the ice cream was rock solid!! and the cake had NO packaging marks in the icing! They were amazed!!
Thanks for helping me let them know they are very SPECIAL!!
- Greenwood, Delaware
The lemon cake was delicious!
- Arnold, Maryland
THANK YOU THANK YOU THANK YOU SMITH ISLAND BAKING CO.
I ORDERED A CAKE FROM YOU YESTERDAY WAS DELIVERED THIS MORNING TO MY RECIPIENT. HE LOVED LOVED LOVED IT. YOU GUYS ROCK!!!!!!
- Beltsville, MD
I just wanted to say Thank you. I placed an order for my daughter on Tuesday for her Birthday. She lives in a different state and I wanted to surprised her with a cake. I found your website online and read really great reviews and thought I would try it. It made my daughters day! She said everything was delicious and the packaging was great. I will definitely be ordering again. Next time I want to try it for myself!! LOL
- Astoria, New York
I bought 2 cakes quite a while ago. One was the yellow cake with choc. frosting. It was very good. The other was the lemon cake. We forgot it for about 5 months. I got it out of the freezer and I have to tell you ... it was delicious!!! One of the best cakes I have ever had!!!
- Sandy, Utah
I just want to say THANK YOU! The order was received as expected and packaged perfectly! The cake, ice cream and chocolate hearts were delicious and enjoyed by all on Sunday. I believe even a new order will be taking place in the near future.
Thank you for your hospitality and excellent Customer Service - I will be a returning customer to SmithIslandCake.com!
- Newark, Delaware
Thank you for taking great care with my first order from your fabo bakery. Not only did everything arrive perfectly but the quality surpassed my expectations and for me that is what makes me a happy customer more than willing to share your name and products with my friends. It was a seamless experience from the website to the phone call to actually place the order. I couldn't have been more pleased with the very tasty and perfectly presented cake-I will definitely order again and again….
- Napa, California
I cannot thank you enough for making my big brother's birthday so special across the country! Your extra efforts were truly appreciated from the bottom of my heart.
Please accepts my warmest appreciation to those who made this wonderful event happen.
- Seal Beach, California
Just had the lemon cake delivered the other day for my bday. Loved it!! Looking forward to trying other cakes!
- Port Deposit, Maryland
Thanks so much for the cakes for my husbands birthday! We had quite a food spread at the party, but I can honestly say that the cakes were the biggest hit by far. Those in attendance who had never tasted the cakes, flipped over them and those who had experienced your cakes before, waited for the cakes with eager smiles on their faces. Thanks for all of your help, the cakes surpassed their already good reputation!!
- Chevy Chase, Maryland
I just wanted to tell you all thank you for the excellent service. My daughter received her "birthday cake" on time and it was excellent. I think a lot of people in Bowling Green, KY are talking about the "Smith Island Cake". Thank you so much.
- Hebron, Maryland
I recently purchased the yellow cake and fudge frosting for a family birthday. It was a most fantastic cake. My grand children spent the week begging for a piece of this cake. The adults loved it as well. My daughter is getting married in July and family will be coming from around the country. I plan on ordering another cake for that occasion.
- Syracuse, New York
I ordered the original large chocolate cake from you last week and had it delivered yesterday. We cut it this morning at a retirement party. It was a HUGE hit! Awesome!
- Windsor, North Carolina
Your Caramel Cream cake is the cake I've been searching for and didn't know. I've had three different cakes I thought they were good. Even purchase one of them several times. No more. Just LOVE your cake. It's the best I ever had. When I talk cakes, I'm a foodie, your is at the top of my list. Thanks so much for making the sinful delight.
- Washington, District of Columbia
Just want to let you know that this was one of the best cakes we have ever had!! Our family favorite has always been the chocolate with chocolate, but ordered the caramel cream because it was for my mom's birthday and yellow cake with caramel icing is her favorite. It was spectacular! And may make future orders hard to pick between chocolate and caramel! Thank you for such a wonderful product. They just get better and better. And if, amazingly, there is any left after the first serving for party or just dessert, these cakes last and stay moist for days (guess that was the whole point originally for sending out on fishing boats!). They actually get better the next day after initial defrosting. :)
- Poolesville, Maryland
Can I just tell you… The strawberry cake arrived in enough time for us to celebrate <recipient's name's> birthday. It was so amazing and I'm sure you will now get more orders down the road. Thank you for your customer service.
- Easton, Maryland
Just wanted to tell you that the lemon cream cake you sent yesterday was a huge hit at a Maryland-themed party we attended last night. It was the best lemon cake I've ever had, just scrumptious! Oh, how I'm regretting not taking a slice home with me!
Coincidentally, the hostess had also ordered a Smith Island Cake for the party - the original flavor - so I was so happy I had ordered the lemon. The original was wonderful too. Both cakes wowed (and satisfied) the masses!
Thanks so much for producing such wonderful cakes! Can't wait for an excuse to reorder!
- Damascus, Maryland
You wanted to know if that cake was perfect when it arrived? Well it was beyond perfect, it was Ideal. The simple fact is that I will judge every cake against the Smith Island Original for the rest of my days. Yellow cake and chocolate icing is my favorite cake, so simple and yet so very hard to find a good one. Until now, this cake is what dreams are made of, I think I saw stars when I took the first mouthful. I can promise you this, no matter where I am, I will be ordering this cake for birthdays, holidays and whenever I just want some Ideal cake. And anytime the word cake is mentioned, I will bring up your company name and ensure that no substitutes are accepted. Thank you for your outstanding customer service, and thank you for producing such an Ideal product,
Warm regards as well,
- Bristow, Virginia
Thank you! I got your voicemail with the tracking number. Smith Island Baking Co. has the BEST Customer Service on the planet! I appreciate all you have done to help my friend get this surprise birthday cake and ice cream. I will definitely be ordering more for my friends and family.
- Coeur d'Alene, Idaho
I just wanted to say how pleased we were with the cakes (Original Chocolate & Pumpkin Spice). They were the "must have" cakes at a fall wedding last weekend at a beautiful farm, Shared Plough, in Lithonia, GA. At the request of the couple, there was a "cake bar" (instead of a traditional wedding cake) set up for guests to sample 8 different kinds of cakes. These two were the 'top winners', beating out other local bakeries by far! I have been buying from here for years, so I was not at all surprised! Cheers! (AND I am about to order another Pumpkin Spice for a Thanksgiving Brunch at Shared Plough too!)
- Lithonia, GA
Not an inquiry just a note of thanks!!
My cousin in Western MD loved her surprise birthday package! She attested that it arrived perfectly frozen, including the ice cream! Thank you for making this a long distance special birthday gift to someone who dies so much for so many!
God bless all of you at SIBC for the work you do.
And did I say it was so yummy! At least I hear it's so. I'll be ordering my own soon!
- Dundalk, Maryland
She absolutely ADORED the cake...said it is the best cake she has EVER had, and, as a wedding photographer, she's eaten a lot of cake! She said you are her new favorite bakery!!
- Newark, Delaware
Your cakes are wonderful but I think the coconut is my favorite. Of spending time in Hawaii for the past 35 years, never have I had a coconut cake that is as good as this. Thanks again… Wonderful customer service. You have a definite customer in me…
- Rancho Mirage, California
Hey! That is the best cake EVER!!! Absolutely DEVINE!!! And it came in the most precious container ever. YOU are awesome! Thanks so much!
- Shreveport, LA
Just wanted you to know that your cakes won RAVE reviews at our party last night. I don't doubt that you have heard that thousands of times before. You undoubtedly will receive many orders from Topeka, Kansas quite soon. The packaging was done so well. Your customer service is equal to your magnificent cakes! Looking forward to working again with you. Happy Holidays.
- Topeka, Kansas
I have been sending my friend & CPA a cake every year since 1986. Here what he has to say about your cake: "Best cake ever!!" Enjoy the holidays.
- Sandy, Utah
Just had to tell you how much we are enjoying our chocolate/peanut butter cake! It is one of the best cakes I've ever tasted. Will be ordering more for other occasions. This one was for our anniversary. Thanks!
- Clarence, NY
I wanted to let you know that your cakes were a HUGE hit with all of our clients! The responses we've gotten have been simply fantastic. They were so well received that I'm thinking about sending them to prospective clients as part of a highly-targeted marketing campaign.
- President of an Inc. 500 Company
My book club met last night and the Smith Island Cake was definitely the hit. It thawed perfectly and couldn't have been better.
-Silver Spring, MD
The cake is the best I have ever eaten. My guests from Norway just love it.
-Ellicott City, MD
I just want to let you know that we really loved the Red Velvet cake. We decided to try this flavor after also liking the Lemon Cream cake. Both cakes were delicious, moist, and just-perfect sweetness... [The Cake] was in perfect condition and perfect to eat 2 days later. I just ordered another Red Velvet cake today for my sister in Baltimore for her Sept 1 birthday. I'm sure they'll love it too!
I just wanted to tell you that the cake was a HUGE hit! No one at my party had ever had one. My future son in law has chosen this cake for his wedding cake; that's how well it went over! Thanks again.
-Havre De Grace, MD
I ordered a cake to be delivered to my daughter's office for her birthday. She received it right on time and emailed me to say that "IT IS DELICIOUS!" I received great customer service from your company and I am thrilled that your product has lived up to your reputation!! I plan on ordering from you again in the future.
-York Haven, PA
I love your company and service.
The cake made my mother so HAPPY when I sent it in October -"Chemo goes better with cake!"
I know she will be thrilled to share this one with her husband, grandchildren and friends.
I could send flowers - but they aren't as much fun!
Our clients love your cakes. We had one at home a few weeks ago and my daughter specifically requested your red velvet cake for her 11th birthday. The highest compliment!
Thanks for helping my daughter celebrate her birthday in style!
-a Morgan Stanly Smith Barney Senior Vice President
I just wanted to send a quick note saying your cake was a HIT. The Knicks came over for dinner Sunday night and they loved the cake... your cake made a great NY debut.
-New York, NY
Just wanted to let you know we received your cake on Saturday as promised. I have been talking about the cake all week. It is the best purchased cake I have ever tasted in my 61 years. (I have been to many functions and we have 2 caterers in the family so that's saying a lot.) We ordered it for our son's 32nd birthday. I have passed on your email to all my contacts. Love the story about the island and how your business began. So glad that I received the groupon where I had an opportunity to hear about you. Will absolutely be ordering more cakes in the future.
I wanted to write you to tell you the cakes were delicious. I added fresh raspberries to the top on the chocolate one and made it a big hit. I will buy your cakes again they were delicious! YUM!!
-Ocean City, MD
I just wanted to let you know that we have just received the cake (with the dry ice), and it is in great condition. We greatly appreciate your company's customer service and will be sure to recommend Smith Island Baking Company to our friends and family. Thanks again for your attentiveness.
The best cake I have ever had - ever!
Your two cakes absolutely were the number one favorite food in the Hospitality Suite...and that was a suite chock full of New Orleans food!!! I'll send you a picture, but in the end, there was not one bite left of either cake....everyone attacked them and enjoyed every single sinful delicious bite!
-New Orleans, LA
I wanted to thank you again for the wonderful cakes you sent to us. The Holy Redeemer 4th grade “Maryland Day” was a smashing success, and the number one booth at the event was the one with the Smith Island Cake!! All of the kids, and the parent volunteers, absolutely loved the cake, and I told everyone how great you were to work with, and asked several of the kids if they'd like that kind for their birthday. They all said yes and I told them to tell their mom’s to call Smith Island Baking Company!! I will be ordering my daughter's birthday cake from you in August, so I look forward to speaking with you again soon!
Just a note to let you know that the Double Chocolate Raspberry filled cake was delicious! In fact, we can't wait to have the next one (since I got 2) next week! Thank you again - I look forward to trying some of the others!!
The fashion show was a success. Thanks. The cakes were a big hit. Thanks for everything.
-Severna Park, MD
Let me first say we LOVE LOVE LOVE the Smith Island Cakes. We had our first a little over a year ago because our school did a 'Study Maryland' unit and the teachers arranged to purchase Smith Island cakes for the kids to to sample. Since then we have ordered twice ourselves for birthday parties... Just wanted to give some feedback from Montgomery County. I hope more folks find out how good and special the Smith Island Cakes are.
The cakes were great. Everyone enjoyed them and they were a big hit. Thanks again for dropping them off. We used the Red Velvet cake as a birthday cake on Friday and had the traditional cake on Sunday after supper. Both were just great. So thanks again.
Your cakes came up in a conversation I had with my son this morning. He wants one every single birthday for the rest of his life, and as his mother I am happy to oblige!
The cake was absolutely delicious! Thank you.
-Woodland Park, NJ
Along with our guests, we continue to enjoy the cakes tremendously, particularly the original recipe. In fact our 10 year old specifically requested this cake for his birthday since the last cake was so popular with guests we all got nothing more than a thin slice each!
-Royal Oak, MD
We have enjoyed one of the two cakes we received almost two weeks ago. It was a hit! I still have one in my freezer, I'll take advantage of a sale again sometime in the future. Do you usually send the pretty cake tin with all your orders? It's really cute. The cake is delicious.
I get the impression Smith Island Baking Co. is a great company because of great people, very attentive to customer concerns, I really appreciate it - I need to visit Smith Island.
The order arrived in great condition and the guests at the rehearsal dinner loved it. Thank you.
Thank you for opening up your store to me and my boyfriend over the Easter holiday. The cakes were delicious. We are looking forward to ordering one of your speciality cakes in the future. Thank you again.
The lemon is to die for!!!!!
I just received a chocolate peanut butter cake that I bought through Neiman Marcus. The cake arrived in perfect condition, so I felt I had to comment on the beautiful packaging, including the lovely storage tin and the triple wrap protection. I served the cake for dessert at a special dinner, and everyone loved it! It was really wonderful. Thank you for providing such a wonderful product.