Shipping Policies
NEW! We are excited to announce our NEW Fully Recycled, Fully Recyclable Packaging - Made in the USA!
Our Guarantee:
At the Smith Island Baking Company, we are proud of our people, our products, and your experience. No matter where your order is headed, we guarantee it will be as beautiful when it arrives as when we put it in the box. If you're not completely satisfied, just let us know and we'll make it right. Guaranteed!
Date-Specific Shipping:
At checkout, select your desired shipping method and delivery date. Your order will arrive on that day, and in perfect condition, guaranteed.
Shipping Overview:
Every SIBC product is made from scratch with the finest ingredients, and shipped frozen with dry ice. We ship Monday through Friday for delivery Tuesday through Saturday (we are unable to deliver on Sundays or Mondays).
Place your order by 4:00 pm EST, and we can deliver the next day. Don't need it tomorrow? Select your desired delivery date and shipping method at checkout. You may receive your cake at your convenience and store frozen until you are ready to thaw and enjoy. Products may be frozen and refrozen as needed.
Shipping Map and Rates:
At checkout, please choose the shipping method which best suits your needs.
Please see the chart below for shipping rates based on your delivery location.
| Zone | Service | Price/item | Additional price/item |
|---|---|---|---|
| Mid-Atlantic (Pink) | Ground (Next Day) | $15 | $8 |
| Next Day AM | $50 | $25 | |
| East Coast Extended (Blue) | Ground (Two Day) | $18 | $9 |
| Next Day, End of Day Delivery | $30 | $15 | |
| Next Day AM Delivery | $50 | $25 | |
| Saturday Delivery | Please Call | ||
| Points West (Green) | 2 Day Air | $30 | $15 |
| Next Day, End of Day Delivery | $45 | $23 | |
| Next Day AM Delivery | $60 | $30 | |
| Saturday Delivery | Please Call |
Delivery Suggestions:
Because our products arrive frozen, we recommend receiving your order at least a day or two prior to serving to ensure adequate time to thaw. Upon receipt, place the order in your freezer until you are ready to unwrap, thaw, and enjoy. Should you have more questions about delivery and shipping suggestions, please feel free to contact us directly. We look forward to serving you.
Delivery Time and Signature:
Delivery times vary by service type, and by location. Although most deliveries occur in the late morning or early afternoon, the official delivery times are as follows:
- Express delivers from 8:00 am - 8:00 pm
- Ground (for businesses and schools) delivers from 8:00 am - 5:00 pm, and
- Ground Home (for homes and residential apartments) delivers from 9:00 am - 8:00 pm
Signature is not required. If you have more questions, or if you would like our assistance in scheduling your delivery, please contact us directly. We look forward to serving you.
Email Notification:
Upon placing your order, you will receive several notifications regarding your shipment, including status updates and shipping notifications. Should you still have questions or should you require further assistance, please contact us directly.
Restrictions for Businesses, School Campuses and Post Office Boxes:
Saturday deliveries to businesses and schools, including boarding schools and universities, is not available through Ground or Ground Home, and will incur a Saturday delivery charge. We not deliver to Post Office Boxes.
International Shipments:
We are only able to ship within the United States. We no longer offer international shipping, and apologize for the inconvenience.
