Shipping Policies
NEW! We are excited to announce our new fully recycled, fully recyclable cake boxes!
Our Guarantee:
At the Smith Island Baking Company, we are proud of our people, our products, and your experience. No matter where your order is headed, we guarantee it will be as beautiful when it arrives as when we put it in the box. If you're not completely satisfied, just let us know and we'll make it right. Guaranteed!
Date-Specific Shipping:
At checkout, select your desired FedEx shipping method and delivery date. Your order will arrive on that day, and in perfect condition, guaranteed.
Shipping Overview:
Every SIBC product is made from scratch with the finest ingredients, and shipped frozen with dry ice via FedEx. We ship Monday through Friday for delivery Tuesday through Saturday (we are unable to deliver on Sundays or Mondays).
Place your order by 4:00 pm EST, and we can deliver the next day. Don't need it tomorrow? Select your desired delivery date and shipping method at checkout. You may receive your cake at your convenience and store frozen until you are ready to thaw and enjoy. Products may be frozen and refrozen as needed.
Shipping Map and Rates:
At checkout, please choose the shipping method which best suits your needs.
Please see the chart below for shipping rates based on your delivery location.
| Zone | Service | Price/item | Additional price/item |
|---|---|---|---|
| Mid-Atlantic (Pink) | Ground (Next Day) | $15 | $8 |
| Priority Overnight (Next Business Day by 10:30 a.m.) | $25 | $15 | |
| East Coast Extended (Blue) | Ground (Two Day) | $18 | $8 |
| Standard Overnight (Next Day) | $30 | $20 | |
| Priority Overnight (Next Day by 10:30 a.m.) | $35 | $20 | |
| Saturday Overnight (Includes $15 FedEx Express surcharge) | $45 | $15 | |
| Points West (Green) | Express (Two Day) | $30 | $15 |
| Standard Overnight (Next Business Day) | $40 | $20 | |
| Priority Overnight (Next Business Day by 10:30 a.m.) | $45 | $20 | |
| Saturday Overnight (Includes $15 FedEx Express surcharge) | $60 | $20 |
Delivery Suggestions:
Because our products arrive frozen, we recommend receiving your order at least a day or two prior to serving to ensure adequate time to thaw. Upon receipt, place the order in your freezer until you are ready to unwrap, thaw, and enjoy. Should you have more questions about delivery and shipping suggestions, please feel free to contact us directly. We look forward to serving you.
Delivery Time and Signature:
FedEx delivery times vary by service type, and by location. Although most deliveries occur in the late morning or early afternoon, the official delivery times are as follows:
- FedEx Express delivers from 8:00 am - 8:00 pm
- FedEx Ground (for businesses and schools) delivers from 8:00 am - 5:00 pm, and
- FedEx Ground Home (for homes and residential apartments) delivers from 9:00 am - 8:00 pm
Signature is not required. If you have more questions, or if you would like our assistance in scheduling your delivery, please contact us directly. We look forward to serving you.
Email Notification:
Upon placing your order, you will receive several notifications regarding your shipment, including status updates and shipping notifications. Should you still have questions or should you require further assistance, please contact us directly.
FedEx Restrictions for Businesses, School Campuses and Post Office Boxes:
Saturday deliveries to businesses and schools, including boarding schools and universities, is not available through FedEx Ground or Ground Home, and will incur a FedEx Saturday delivery charge. FedEx does not deliver to Post Office Boxes.
International Shipments:
We are only able to ship within the United States. We no longer offer international shipping, and apologize for the inconvenience.
